Return Policy: If you are not satisfied with a product you purchased new from Primitive Enterprises Inc, Primitive Racing or get-primitive.com, please contact us. We want you to be satisfied, and we will make resolving the issue our priority. If you are still not satisfied with your purchase, we do accept returns. There is a minumum 15% restocking fee that applies to products that are returned. All returns must be made within 30 calendar days of delivery date. All returns must be authorized in writing by Primitive Enterprises Inc. before any products are sent back, unauthorized returns that arrive may be refused receipt, subject to additional fees or both. We are only able to take back items that are complete and in new, UN-used condition and still sealed in retail packaging if applicable. Due to the nature of Electrical items, we do not accept them for return. Custom made products, products with custom options or products that have been modified as requested by the customer are not returnable. Original shipping and handling charges are not refundable. Primitive Enterprises Inc will asses returns on a case by case basis, arrangements and payment for return shipping are to be made by the customer. It is the intention of Primitive Enterprises Inc to make the customer satisfied and we understand that extenuating circumstances may arise making your return ineligible per our policy, please contact us.
Cancellations may be made the same business day an order is placed, excluding if the item has already been shipped. Cancellations made after the business day an order is placed but before an item is shipped are subject to a 5% cancellation fee, the remaining amount will be credited back. Cancellations made after orders have been shipped are considered returns and will be treated as such.
Refused packages that are returned to us may be subject to additional fees.
Any return credits or refunds are processed within 15 business days of receiving the items, allow an additional 12-14 business days for credit card refunds to post to your account.